We started Aloe Remedy because we believed the IC community deserved better than what it was getting.

When we looked at the brands dominating this space, we saw companies that had grown into large business operations. Efficient. Profitable. And largely disconnected from the women they were supposed to be serving. The prices reflected the overhead of scale. The customer experience reflected the priorities of scale. The people buying these products — many of them managing a chronic, exhausting, and often invisible condition — had become a market segment rather than a community to genuinely care for.

We thought there was room for something different. A smaller operation, built around the customer instead of around growth. A brand that treated the IC community with the seriousness it deserves — and that stayed lean enough to keep prices honest.

That is what we set out to build. That is still what we are building.

Same product. Different kind of company

We spent time understanding how the best products in this category are made — the sourcing relationships, the manufacturing standards, the supply chain. Then we built Aloe Remedy by securing those same relationships ourselves: the same aloe fields in Mexico, the same FDA-registered US bottling and manufacturing, the same quality standards as the brands that have been in this space for years.

What we did not replicate was the overhead.

No large corporate structure. No layers of management between us and the customer. Just a small family operation that keeps costs lean so we can keep prices lower — and stays close enough to the people we serve that customer care is never a department. It is just us.

We have been doing this for several years now. We have learned a great deal from the women in the IC community along the way — from reviews, from customer emails, from the feedback that comes in when something is not working and someone trusts us enough to say so. We take all of it seriously. It has shaped how we talk about the product, how we set expectations, and how we think about what this brand is actually for.

What we believe

  • Smaller means closer to the customer

    When a company grows large enough, the customer becomes a number. We made a deliberate choice to stay lean and stay close. That is not a limitation — it is the point.

  • Honest expectations over easy promises

    IC is a real, chronic condition and the women managing it are not looking for hype. We say what the product is, what it is not, and what timeline is realistic. We think that is the minimum standard of respect.

  • Customer care that is actually personal

    When you reach out to Aloe Remedy, you are reaching the family that built it. We respond that way. If something is wrong with your order, we fix it without making you work for it.

  • The people who work here matter too

    We noticed that the companies we were looking at had lost something in how they treated the people working for them, not just the people buying from them. A company that does not care for its own people will eventually stop caring for its customers. We intend to prove the opposite.